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How Voice Recognition Will Change the Way Enterprise Companies Run Their Business
Voice Recognition (VR) has had a slow start in the corporate world. Old-fashioned speech recognition tools have been too error prone to make them viable for day-to-day business use, but thanks to the increasing number of powerhouse tech companies investing in the process and the Moore’s Law of things expanding tech capabilities each year, the business world may be ready to embrace the benefits of VR technology.
Voice Recognition Entering the Mainstream
It’s no secret that VR has already entered the mainstream in our consumer lives. From the early days of Siri to Amazon’s Alexa to fully digitized Google Homes, users are already getting a taste of the convenience offered by VR technology.
And as these consumer-facing applications develop, new VR options for business use are appearing as well. Through specific APIs that link VR tools with business software, integrations are already occurring that will give businesses 24/7 access to essential data alongside real-time assessments of unique data sets.
Applications of Voice Recognition
VR integration in enterprise software is about more than just updating a business with the latest tech. The true value of VR integration in a business setting is the instantaneous access to data that it offers.
Tech giants like Google and Amazon are already experimenting with APIs that allow enterprise businesses to link their CRM and ERP systems to voice-activated controls. This grants users access to their company’s entire database of customer information and business data, all with a simple voice command.
Imagine the different ways this technology could be used. Executives will have always-on connectivity with their databases while giving presentations, during travel, or during performance evaluations. With access to sales, finance, or operations data through VR channels, executives will never lack information during key periods of decision-making. This access to information reduces risk by empowering employees and improving performance, but the benefits don’t stop at mere database access.
As project management APIs continue to evolve and expand the capabilities of VR-enabled software, business owners will also be able to personalize their data feeds. Similar to how modern social media algorithms display custom news feeds of relevant information, VR-enabled software can be customized to present entirely new feeds comprised of varying data sets unique to each organization. These may include real-time project update news, status reports, critical alerts, sales invoicing, and more.
Combine this with an increasing focus on cloud integration, and the benefits of VR-enabled technology for enterprise companies is clear. With always-on connectivity and access to a company’s entire knowledge at the sound of a voice, VR is primed to disrupt business process optimization.
Achieving Personalized Voice Recognition
VR integration is poised to offer extensive benefits in the areas of workflow optimization, customer service improvement, and data management. While these tools offer organizations more flexibility in service and performance, business owners must ensure their integrations are set up correctly if they want to achieve the full customization that VR offers.
As VR continues down its path as an inseparable part of our internet-connected lives, enterprise level businesses must leverage the expertise of consulting firms who have the ability to personalize tech solutions and help their clients get the most out of their software.
Urgenci VR Enterprise Solutions
We are working with a handful of enterprise clients providing them with VR solutions. One area we’ve uncovered a huge need is the hospitality vertical. From hotels to cruise ships to bed & breakfast establishments, improving the customer experience through VR is now a reality. Putting an Amazon Echo in each room and having Alexa be your ‘virtual concierge’ will change the way customers meet their every changing needs, and make your business much more efficient. For example, “Alexa, what time is check-out?” “Alexa, this is John Doe, please bring my car around.” “Alexa, where can I get a great pizza near this hotel?” The options are endless. Additionally, the data you will capture will help you manage staff, increase efficiencies, and most importantly improve customer satisfaction.
Contact us to schedule a VR assessment for your business.
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